Zach is currently the Head of Solutions Engineering at Rippling. Previously, he was the VP of Solutions Engineering at Slack, and has led solutions engineering at Optimizely and Box.
In this episode, expect to learn how startups can build out a solutions engineering team the right way, why the SE function is different to customer success and sales, the powerful and measurable benefits SE can have on a business, the impact AI will have on this space, the ups and downs of working with early-stage companies, advice for founders and people thinking about entering this field and much more…
#startup #solutionsengineering #business
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TIMESTAMPS:
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00:00 Intro
01:20 Solutions Engineering 101
03:10 Benefits of having SE in your organization
05:25 Differences between SE and non-SE organizations
07:36 Creating a SE pipeline and process
10:07 The benefits of ICP (Ideal Customer Profile)
14:13 How to build a strong SE team
16:50 Hiring great solution engineers
19:52 The ups and downs of a startup
22:35 Understanding Customer Success
27:06 Advice for founders
30:05 Impact of AI on the SE space
34:10 Recommended podcasts/books
35:47 Mental models/decision making
36:56 Daily Routine - selfcare
38:35 Connecting with Zach
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GUEST:
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Zach’s LinkedIn - https://www.linkedin.com/in/zlawryk/
Recommended Podcasts: Daily Rundown, Invest Like the Best
Recommended Books: Going Infinite (FTX Scandal)
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CONNECT WITH ME:
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About Me / Newsletter: https://barrywinata.ck.page/
YouTube: @barrywinata
Podcast: https://www.youtube.com/@barrywinata/podcasts
LinkedIn: https://www.linkedin.com/in/barrywinata/
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X: https://x.com/barrywinata
RSS: https://api.substack.com/feed/podcast/258746.rss
Patreon Support: https://www.patreon.com/barrywinata
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FOR FOUNDERS:
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https://metagrove.vc/
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ABOUT ME:
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I'm an engineer, founder, and investor. I've worked across Silicon Valley with hundreds of founders and early-stage companies. Over the years, I've had the opportunity to work alongside amazing founders and entrepreneurs. This channel is to help support the next generation of leaders.
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AFFILIATES:
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Riverside: https://riverside.fm/?utm_campaign=campaign_2&utm_medium=affiliate&utm_source=rewardful&via=theprompt
#034: Zach Lawryk (Rippling, Slack) - Solutions Engineering: How to skyrocket your Startup